What is operational need
The operational need statement must be detailed. It can be a letter that describes in detail:
- the facilities the employee needs to access
- the secure areas in those facilities they will access
- whether the employees need unescorted access
- how they get to those secure areas
- what work the employees will do in those secure areas and how often.
Government employers provide this information through the Portal.
Maintaining operational need
Once a card is issued, an operational need must be updated if any aspect of the operational need changes, for example:
- a job role changes
- the places the employee needs to access change
- the employee changes their job or leaves the organisation
- the card has to be reprinted because it was lost, stolen or destroyed.
Tell your issuing body in writing if your operational need changes.
