AusCheck service centre
Phone: 1800 287 243
Our service centre is open from 8:30 am to 4:30 pm AEST, Monday to Friday. We are closed on weekends and national public holidays.
If you need help outside these times, you can also contact us by:
Email: AusCheck@homeaffairs.gov.au
We have information and support material on these websites to help you resolve your enquiry:
Before submitting an enquiry, see support for portal users.
If you cannot find the information you need, please email us at AusCheck@homeaffairs.gov.au. Make sure to include as much information as possible, including:
- a background check application ID (if applicable)
- an AusCheck issuing body application ID or card number (if applicable)
- your name
- your email address
- your phone number
- your organisation (if applicable)
- your scheme or program.
Attach a copy of any documents that support your request.