Support for portal users
Find information to help you access and use our online portals.
AusCheck systems
Find information on the latest system updates to our online portals.
ASIC changes for Adelaide and Canberra Airports
There are important ASIC changes for staff at Adelaide and Canberra Airports.
Replacement cards
Find out how to request a replacement Aviation Security Identification Card (ASIC) or Maritime Security Identification Card (MSIC).
Troubleshooting common errors and issues
Check what you can do to troubleshoot common errors and issues when accessing our online portal.
Frequently asked questions
Find answers to common questions for background checking applications.